Last Updated: [April 17, 2025]

1. Introduction

Promotora Delhi SA de CV (“Promotora Delhi,” “we,” “us,” or “our”), located at Avenida Bonampak, Manzana 2, Lote 5, Local 6, SMZA 9, Cancun, Benito Juarez, Quintana Roo, C.P. 77504, Mexico, is committed to respecting and protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website (yuhom.mx), or otherwise interact with us (collectively, the “Services”). This Notice complies with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares – “LFPDPPP”) and its regulations, applicable in Quintana Roo, and throughout Mexico.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”). The types of Personal Information we may collect include:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, nationality, official identification details (e.g., passport number, INE credential, if required by law for guest registration).
• Booking and Payment Information: Dates of stay, property preferences, special requests (e.g., accessibility needs, dietary requirements if providing food services), number of guests, payment card details (number, expiry date, CVV – processed securely via our payment gateway), billing address, transaction history.
• Technical/Usage Information: When you visit our website, we may automatically collect IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, links clicked, and cookie data (see Section 9).
• Communications: Records and copies of your correspondence if you contact us (e.g., emails, chat logs, feedback forms).

3. How We Use Your Information

We use your Personal Information for the following purposes:

• To provide, operate, manage, and improve our Services.
• To process and confirm your reservations, bookings, and payments.
• To communicate with you regarding your bookings, requests, inquiries, and to send administrative information (e.g., confirmations, changes, support messages).
• To comply with applicable laws and regulations (e.g., guest registration, tax reporting).
• To personalize your experience on our website and recommend relevant properties or offers.
• For customer service and support.
• For marketing and promotional communications (only with your explicit consent where required by law), such as newsletters or special offers you can opt-out of.
• For security purposes, including fraud prevention and protecting the rights and safety of Promotora Delhi, our users, and the public.
• For internal analytics and research to improve our services and offerings.

4. Legal Basis for Processing

Our legal basis for collecting and using the Personal Information described above will depend on the information concerned and the specific context. Primarily, we process data:

• To perform our contract with you (e.g., to fulfill your booking).
• To comply with legal obligations.
• Based on your consent (e.g., for marketing emails).
• For our legitimate interests (e.g., improving services, security, analytics), provided these are not overridden by your data protection interests or fundamental rights and freedoms.

5. Sharing Your Information

We do not sell your Personal Information. We may share your information with trusted third parties only as necessary to provide our Services or as required by law, including:

• Service Providers: Companies that perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), booking engine providers, website hosting, IT support, data analytics, email delivery services, marketing platforms, and potentially local property management or cleaning services if applicable. These providers are contractually obligated to protect your data and use it only for the services requested.
• Legal Requirements: To comply with applicable laws, regulations, court orders, or other legal processes or governmental requests.
• Business Transfers: If Promotora Delhi is involved in a merger, acquisition, financing, dissolution, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
• Protection of Rights: To protect the rights, property, or safety of Promotora Delhi, our users, or others.
• With Your Consent: In other circumstances where we have your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any Personal Information we process. These measures include. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Data Retention

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a requested service or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Data Protection Rights (ARCO Rights)

Under the LFPDPPP, you have the right to:

• Access your Personal Information that we hold.
• Rectify inaccurate or incomplete Personal Information.
• Cancel your Personal Information (request its deletion), subject to certain exceptions provided by law.
• Oppose the processing of your Personal Information for specific purposes (e.g., direct marketing).
• Revoke Consent previously given for processing your data.

To exercise any of these rights, please use the contact details provided below to contact our Data Protection responsible person/department. We will respond to your request consistent with applicable law and may need to verify your identity before proceeding.

9. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) and similar tracking technologies (like web beacons or pixels) to collect and use Personal Information about you to analyze traffic, personalize content, remember your preferences, and potentially serve interest-based advertising. You can control cookies through your browser settings and other tools. For more detailed information about the cookies we use and your choices, please see our Cookie Policy.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical, or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of our changes. We will obtain your consent to any material Privacy Notice changes if and where applicable data protection laws require this. You can see when this Privacy Notice was last updated by checking the “Last Updated” date displayed at the top.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Notice or our data handling practices, or if you wish to exercise your ARCO rights, please contact us at:

Promotora Delhi SA de CV

Attn: Data Protection Department 

Avenida Bonampak, Manzana 2, Lote 5, Local 6, SMZA 9

Cancun, Benito Juarez, Quintana Roo, C.P. 77504, Mexico

Email: booking@yuhom.mx